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FAQs

You have a quick question? Check our FAQs for a quick answer.

Office

128, City Road, London EC1V 2NX

GB

Email us

info@euroguardfilter.com

Call us

8:00AM - 5:00PM CST

You can also follow us on Twitter/X via our link https://x.com/EuroGuardFilter

Or on our YouTube channel @euroguardfilter

Frequently Asked Questions

How long does it take to process an order?

Order processing usually takes between 1 and 2 business days.

Can I inspect the products before receiving them?

Unfortunately, we cannot offer this option at the moment. However, we guarantee the quality of our products.

What should I do if there is a problem with my order?

If you encounter a problem with your order, please contact us immediately via our Contact Us page or by email at info@euroguardfilter.com.

How long does delivery usually take?

Delivery typically takes 3-5 business days for standard shipping and 2 business days for express shipping.

How often should the filter be replaced?

Filters should be replaced every 9 to 12 months, depending on usage and water quality.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number.

Do you offer a warranty on your products?

Yes, we offer a warranty on our products. Our stainless steel housing come with a 10-year warranty. For more details on our warranty policy, please refer to our website or contact our customer service team.

Can I return a product if I am not satisfied?

Yes, you can return a product if you are not satisfied. We offer returns within 30 days of purchase for a full refund. Please ensure the product is in its original condition and packaging. For more details on our return policy, please visit our website or contact our customer service team.

How can I contact customer service?

You can contact our customer service by visiting our Contact Us page or by emailing us at info@euroguardfilter.com